CallRevu, the industry leader in communication intelligence for automotive dealerships, has expanded availability of TestTrack, its AI-driven, customizable training platform. Following a successful launch last month, TestTrack is now available...
Kustomer, the innovative AI-powered customer service platform known for personalizing every interaction through connected, efficient and proactive customer service, unveiled its “2024 State of Pricing in Customer Service” report which...
Zenvia Inc., the leading cloud-based CX platform in Latin America empowering companies to craft personal, engaging and fluid experiences throughout the customer journey, announces the launch of Zenvia Customer Cloud, a...
Move over, Buddy. This holiday season, artificial intelligence (AI) is the new helper in town, and it’s not just making a list— it’s checking it twice, finding the best deals,...
LivePerson, the enterprise leader in digital-first customer conversations, announced the launch of new and enhanced AI tools designed to accelerate agent productivity, increase customer satisfaction, and measure the ROI of...
GoldSmith Labs, a fast-growing tech startup founded by Brendan Smith and Ethan Golden, has released its newest product: an AI Voice Agent that simplifies business communication, resulting in improvements to...
Zingly.ai, the GenAI and digital-first CX Center provider, announced a strategic partnership with Ascend Technologies, one of the largest technology solutions providers in the central U.S., to transform customer experience and...
Algolia, the world’s only end-to-end AI Search and Discovery platform, announced its collaboration with Sellpy, a leader in sustainable fashion. With Algolia’s cutting-edge AI Search technology, Sellpy has redefined its...
Dialpad, the leading AI-powered communications intelligence platform trusted by thousands of enterprises worldwide, announced it has surpassed $300 million in annual recurring revenue (ARR), cementing the company’s leadership in revolutionizing...
Foundever®, a global leader in the customer experience (CX) industry, is pleased to announce that Rebecca Jonsson has joined the company to lead AI Products under Chief AI Officer Guillaume...
