Global healthcare customer experience company Everise announced that it has been recognized by the National Organization on Disability (NOD) as a Leading Disability Employer for 2024. This prestigious honor highlights...
GITEX Global – Transcom, a leading global customer service provider, has partnered with Avaya, a global leader in enterprise CX, and Sabio Group to create an AI-powered, real-time translation solution that can enable...
Avaya, a global leader in enterprise CX, today demonstrated its vision for a future of customer experience orchestrated by AI. Shown at GITEX Global in Dubai, Avaya’s ‘Virtual Operations Manager’...
Weave (NYSE: WEAV), a leading all-in-one customer experience software and payments platform, today announced the launch of its groundbreaking AI-powered Call Intelligence product. This revolutionary technology transforms how healthcare practices analyze...
HubSpot, Inc. (NYSE: HUBS), the customer platform for scaling businesses, announced today that it has entered into a definitive agreement to acquire Cacheflow, a leading B2B subscription billing management and configure, price,...
Enterprises in Europe are seeking provider support and solutions that offer analytics, omnichannel engagement and personalization to enhance both the customer experience (CX) and contact center agent satisfaction and retention,...
SupportLogic, a leader in Support Experience (SX) management and post-sales CX observability, today announced the launch of Expand, a new module offering actionable Account Health Insights designed to enable B2B teams...
A new whitepaper commissioned by global communications platform Infobip shows Rich Communication Services (RCS) traffic will quadruple over the next five years. Data from tech analyst Omdia shows RCS Application to Person...
SurveyMonkey, a global leader in online surveys and forms, announced a suite of powerful new analysis, sharing, and collaboration features designed to help businesses unlock faster, deeper insights from their...
Mitel®, a global leader in business communications, announced the global availability of Mitel Interaction Recording (MIR) Insights AI, which provides organizations with deeper business analytics by fully automating the analysis...
