GTS (Global Technology Solutions, Inc), a leader in customer experience (CX) and artificial intelligence (AI), is thrilled to achieve Silver Partner status with Zoom, a global leader in communication technology....
Zendesk introduced a series of innovations, including AI-powered agents for omnichannel support, enhanced agent copilot, powerful voice, and agent builder. Leading in AI-powered customer and employee experiences through its complete...
Enterprises in Brazil are adopting new contact center technologies and services, many enabled by AI, recognizing that customer experience is critical to their competitiveness, according to a new research report...
Akeneo, the Product Experience (PX) Company and leading provider of Product Information Management (PIM) solutions, announced results from a consumer survey examining the product and customer experience expectations for online...
LiveRamp, the leading data collaboration platform, revealed the first Artificial Intelligence (AI) connections to its network, enabling marketers to drive even better outcomes from LiveRamp’s premier global ecosystem, by easily...
This week, iQor, a managed services provider of digitally enabled business process outsourcing solutions, celebrates Customer Service Week 2024 by honoring its global team of 40,000 customer service professionals across 10...
As referral traffic from search engines and social networks plummets and paid acquisition costs soar, brands must prioritise direct customer relationships to deepen engagement, drive repeat conversion and grow loyalty...
Broadvoice, a leading global customer experience (CX) technology provider, announced the availability of enhanced reporting and journey management capabilities for the entire customer experience. With Advanced Analytics, organizations can maximize...
Glia, the leader in customer interaction technology, announced the launch of its Unified Interactions Index Calculator, providing a seamless, guided digital process for financial services companies to benchmark themselves against over...
Slang.ai, a leader in AI-powered phone automation for restaurants, announced the release of a comprehensive whitepaper designed to help restaurant operators evaluate the return on investment (ROI) of implementing voice...
