Seismic releases new report findings
Seismic, the global leader in enablement, released the findings of its new Generation Enablement Report: Driving Strategic Change with the Power of AI. More than 600 full-time managers and senior...
Tag: customer experience services
3412 results found
Crescendo Acquires Customer Operations Innovator PartnerHero
Crescendo, creators of the first augmented-AI customer experience (CX) platform, announced the acquisition of PartnerHero, a leader in CX innovation with customers such as Airtable, Khan Academy, sweetgreen, Tom’s Shoes,...
Horatio unveils Newly-Expanded Office in Santo Domingo
Horatio, the modern outsourcing company that is disrupting the way companies work through cutting-edge CX services and transforming overall business efficiency, unveiled its newly expanded office in Santo Domingo, Dominican Republic....
Lorikeet Secures $5 million in Funding
AI customer experience start-up Lorikeet unveiled its groundbreaking AI customer support platform, powered by a breakthrough, one-of-a-kind AI architecture able to resolve even the most complex customer inquiries and far surpass...
Granicus Appoints Don Remy as Independent Board Member
Granicus, a global leader in customer experience technologies and services for government, announced the appointment of Don Remy as an independent member to its Board of Directors. Remy joins Granicus’ board having...
Everest Group Recognizes Foundever® in 2024 PEAK Matrix for Americas
Foundever®, a global leader in the customer experience (CX) industry, has been recognized as a Leader by the Everest Group in its 2024 Customer Experience Management (CXM) – Service Provider Landscape...
LivePerson launches customer-driven community
LivePerson, the enterprise leader in digital-first customer conversations, announced the launch of the LivePerson Community, a new customer-driven destination that facilitates connection and growth across its global customer base. The...
Contact Center Decisions Increasingly Focus on CX, New ISG Research
Many enterprises are bypassing traditional call handling in favor of sophisticated contact center applications that meet customers in the environment of their choice, according to a new series of research...
Quiq Welcomes Two New CX Veterans
Quiq, the leader in customer-centric AI for CX, is bolstering its executive bench and CX expertise with the addition of two former Zendesk leaders: Mike Zinne and Cristina Bravo Olmo. Zinne will lead...
Avaya and Verint Deepen Partnership to Deliver Advanced AI Solutions
Avaya, a global leader in enterprise CX, announced a deepened partnership with, Verint, The CX Automation Company™. Avaya and Verint’s ongoing commitment to leveraging their decades-long partnership has helped solidify...
