TELUS Digital Experience (TELUS Digital) (NYSE and TSX: TIXT) officially launched its global rebrand today, transitioning from TELUS International to TELUS Digital. The new name reflects the company’s commitment to providing a digital-first...
Intradiem’s new research finds 92% of customers say human agents are more helpful than AI agents or call bots
Natterbox, a global leader in cloud contact center solutions, announces the launch of its innovative AI Call Coaching platform. Leveraging Generative AI technology, the platform turns every call into a coaching opportunity...
TaskUs, Inc. (Nasdaq: TASK), a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies today presents an Everest Group report revealing businesses are making significant...
NICE’s purpose-built AI for CX connects disparate systems and interaction analytics throughout the APAC region to provide total visibility
Monarch, a provider of implementation and customer success services for leading financial service CRM and SaaS platforms, today announced the expansion of its partnership with Intapp, a leading global provider...
Misalignment between marketing and IT departments often results in wasted resources, duplicated tools, and poor customer experiences that can hinder organizational growth. These challenges create barriers to effective communication and...
Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced that contact centers across multiple industries are deploying Verint Bots to identify optimum opportunities to upsell and cross-sell, resulting in significant sales...
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ:ERIC), has announced the launch of Vonage RCS (Rich Communications Services) through the Vonage Messages API and...
Glance, a leading provider of Guided Customer Experience (CX) solutions, announced that its Guided CX™ platform is now available in AWS Marketplace, a digital catalog with thousands of software listings...
