Prosystems.AI, a recognized leader in AI automation solutions, has officially introduced its latest generation of AI voice agents—an innovation poised to reshape how organizations manage large-scale customer service operations. Engineered to...
3CLogic, the leading AI-powered contact center platform purpose-built for ServiceNow®, announced that two globally recognized academic institutions, both with extensive ServiceNow ITSM deployments, have recently selected it to overcome critical...
The increasing integration of applications for managing customer experience (CX) is changing how enterprises monitor, understand and improve interactions and relationships with their customers, according to new research from global...
LinkLive, a leading AI-enabled contact center platform trusted by more than 1,000 organizations across regulated industries, announced the appointment of Julie Dang as Chief Revenue Officer (CRO), further accelerating the...
eGain, the leader in AI knowledge platform for service, announced the findings of a first-of-its-kind survey on the state of AI in 2025. Conducted by Enterprise AI/KMWorld in Spring 2025,...
Sanas, inventor of the world’s first Real-Time Speech Understanding platform, and Arise, the leading intelligent platform for on-demand customer experience and business services, announced a strategic partnership naming Arise as...
EverAfter’s 2025 Digital Customer Success Benchmark reveals a striking AI implementation crisis: while 72% of CS teams call AI “critical” by 2026, only 32% run even a single live use case,...
Sixty percent of customer service agents fail to promote self-service options, according to a survey by Gartner, Inc. A Gartner survey of 5,801 customers conducted in January and February 2025...
Onno Plus GmbH, a leading reputation management company for small to medium-sized businesses, is excited to announce the launch of its range of services that have been expertly designed to...
Observe.AI, the leading AI platform for contact centers, announced a major expansion of its GenAI Insights offering, introducing powerful new capabilities that unlock true voice of customer (VoC) insights and...
