Information Services Group (ISG), a global AI-centered technology research and advisory firm, has launched a research study examining service providers leveraging generative AI (GenAI), agentic AI and other technologies to...
Total Expert, the FinServ leader in customer engagement software, announced the launch of its two-way integration with the Empower® loan origination system (LOS) from Dark Matter Technologies. This integration allows...
TaskUs, Inc., a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, was recognized as a Leader in Everest Group’s Trust and Safety...
OvationCXM, a global leader in customer experience management (CXM), announces the findings of the 2025 Business Banking Customer Experience Report, an in-depth look at the experiences and expectations of business...
SoundHound AI, Inc. , a global leader in voice artificial intelligence, announced that its groundbreaking generative AI-enabled AIOps platform, Autonomics, has been named a market leader in the 2025 ISG...
Pinnacle Live has appointed Richard Maranville as Chief Technology Officer. In this role, Richard will enhance the meetings and events landscape, focusing on improving customer service through advanced technology solutions and innovation....
Lucidya, the leading AI-powered customer experience management (CXM) platform in the Arab world, has secured a SAR 5 million (USD 1.3 million) grant from Saudi Arabia’s National Technology Development Program...
With an ever-expanding set of AI Orchestrator features and a fast-to-deploy offer for mid-sized contact centres, Odigo has announced the strategic refresh of its UK Partner Programme improving access to...
DataXstream, a solution provider for SAP technologies focused on point-of-sales and order management solutions, announced that its OMS+ solution, an SAP endorsed app available on SAP Store, is now part...
Decagon, the leading innovator in conversational AI agents for customer experience, announced it has been named to the 2025 Forbes AI 50 Forbes’ annual list of the most promising, privately-held...
