Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced the Genesys Cloud™ platform reached nearly $2.1B annual recurring revenue (ARR)i during the first quarter of the company’s fiscal year 2026...
WaveCX, provider of personalized, digital product engagement solutions for financial institutions, has been named the winner of the 2025 Banking Tech Awards USA for “Best Customer Experience Solution – Customer Engagement &...
ibex, a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, announced the results of a new global survey, conducted by Ryan Strategic Advisory, which...
NuORDER by Lightspeed, a leading B2B commerce platform powering wholesale buying and selling, has been selected by NK Retail, operating within NK, a world-class department store and one of Scandinavia’s...
Sobot, a leading AI customer contact solution provider, unveiled its “AI-First” strategy at a media launch event this month. The move elevates Sobot AI with five pillars, including Omnichannel AI,...
Level AI, a leader in customer experience AI, announced the launch of Naviant, a next-generation AI virtual agent built to deliver truly human-like conversations and transform how organizations engage with...
CallMiner, a leading provider of AI-powered conversation analytics to improve customer experience (CX), announced its collaboration and integration with Microsoft Dynamics 365 Contact Center. By delivering AI-powered conversation analytics for...
Cognigy, a global leader in AI-powered customer service solutions, is bringing bold energy and enterprise impact to Customer Contact Week (CCW) Las Vegas 2025, the largest contact center conference in...
Cresta, the leading contact center artificial intelligence (AI) platform for human and AI agents, has been named a Leader in The Forrester Wave™: Conversation Intelligence Solutions for Contact Centers, Q2 2025....
800.com, a cloud-based call tracking provider trusted by over 45,000 small businesses, announced a new integration with Google Ads. This release enables businesses to directly connect phone calls with their...
