UJET Appoints Vasili Triant as New CEO
UJET, Inc., a leading provider of AI-powered cloud contact center solutions, has named Vasili Triant CEO. As part of this strategic leadership change, founding CEO Anand Janefalkar will transition to...
Tag: customer service
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AutoShop Answers and Rilla Launch Groundbreaking AI Initiative
AutoShop Answers, a leader in automotive service training and innovation, has officially partnered with Rilla, the premier AI-powered speech analytics company, to launch a groundbreaking initiative that is set to...
Caro Holdings Launches AI Chat Agent Platform
Caro Holdings announces the release of its new AI Chat Agent platform – an intelligent, always-on assistant team built to help businesses save time, cut costs, and deliver top-tier customer...
Qualtrics Leads in 2025 Gartner Report for VoC Platforms for...
Qualtrics, the leader and creator of the experience management (XM) category, has been named a Leader in the 2025 Gartner® Magic Quadrant™ for Voice of the Customer Platforms* for the fourth consecutive...
Voice2Me.ai Launches Secure AI Voice Platform for ServiceNow
Voice2Me.ai officially announces the launch of the industry’s first ultra-secured AI voice agents intelligence platform, now available for ServiceNow clients. The platform introduces a ServiceNow-native solution that combines AI voice...
Cognigy Plants the Flag in Dallas as the Leader in...
Cognigy, the global leader in AI-powered customer service, announced the grand opening of its new headquarters in Dallas. This expansion builds on Cognigy’s existing presence in the US and further...
Deltek Appoints Dan Barnhardt as Chief Marketing Officer
Deltek, the leading global provider of enterprise software and solutions for project-based businesses, announced the appointment of Dan Barnhardt as Chief Marketing Officer (CMO). Dan will report to Natasha Engan, SVP and...
Pinnacle Live Appoints Richard Maranville as CTO to Enhance Tech...
Pinnacle Live has appointed Richard Maranville as Chief Technology Officer. In this role, Richard will enhance the meetings and events landscape, focusing on improving customer service through advanced technology solutions and innovation....
PolyAI unveils Agent Studio
PolyAI, a leading provider of AI agents for enterprise customer service, announced the launch of its latest version of Agent Studio, the world’s only voice-first omnichannel platform for conversational AI,...
Decagon Named to 2025 Forbes AI 50 List of Top...
Decagon, the leading innovator in conversational AI agents for customer experience, announced it has been named to the 2025 Forbes AI 50 Forbes’ annual list of the most promising, privately-held...