Customer Experience, Service & Success

TaskUs, Quavo to expand respective Risk + Response offerings


TaskUs, Inc. (Nasdaq: TASK), a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, announced a formal partnership today with Quavo, the industry-leading provider of automated dispute management solutions for issuing financial institutions.

Building on its recent recognition as the Leader in the 2023 SPARK Matrix ™ for Financial Crime and Compliance Operations Solutions by Quadrant Knowledge Solutions, TaskUs Risk + Response is breaking new ground to bring added value to clients through an enterprise technology partnership with Quavo. This partnership will expand both companies’ offerings to include the extensive compliance knowledge and global resource base of TaskUs and Quavo’s end-to-end dispute management solution.

“As online transactions increase, we can expect a rise in fraud, putting platforms at increased risk. Many companies are reducing workforces and cutting costs, making exceptional customer experience more difficult for businesses to provide. Our partnership with Quavo bridges the gap between the need for automation and an improved cost-efficient workforce,” said Phil Tomlinson, TaskUs SVP Global Offerings.

Quavo’s QFD® is a solution that issuing financial institutions use to automate their entire dispute management process, from intake to research, through chargeback resolution and recovery. The platform enables organizations to investigate disputes of all transaction types, requires no implementation fees, and integrates with virtually any banking platform. QFD® significantly reduces operational overhead, creates efficiency, reduces dispute losses, and enhances the cardholder experience while ensuring regulatory and network compliance. The powerful combination of best-in-class technology and top-tier financial compliance professionals provides an unparalleled approach to fighting financial crime around the globe.

“Quavo doesn’t just supply technology; we collaborate with our clients to achieve outcomes,” said Dana Riener, Quavo’s Director of Strategic Partnerships. “That is one of the key drivers behind the partnership. The TaskUs Risk + Response team brings technological innovation and domain expertise to their client engagements, helping them improve outcomes, not just reduce costs.”

“This partnership strengthens our relationships with global clients and adds real transformational value,” said TaskUs Risk + Response Global Head, Pragya Agarwal. “We’re thrilled about partnering with Quavo to bring beneficial outcomes to our clients and elevate our performance. The TaskUs Risk + Response team brings human capital best practices, combined with agile transformation for clients through the Quavo solution. It’s a real win-win-win scenario for everyone involved.”

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