Customer Experience, Service & Success

TruContact’s two solutions win Contact Center Technology award

TransUnion contact solutions honored for improving contactability and customer experience

TransUnion (NYSE: TRU) today announced that TMC, a global, integrated media company, has named TruContact™ Phone Behavior Intelligence (PBI) and Dialer Intelligence, powered by Neustar® a 2023 Contact Center Technology Award winnerThe award, presented by CUSTOMER magazine, honors vendors that have embraced technology as a key tool for customer service excellence.

The two solutions enable businesses to enhance the customer experience, increase right-party contact rates and improve operational efficiencies within their contact centers through the use of authoritative identity and contact behavioral insights.

“Congratulations to TransUnion for being awarded a 2023 CUSTOMER Magazine Contact Center Technology Award. The TruContact Phone Behavior Intelligence and Dialer Intelligence products have been selected for demonstrating innovation, quality and unique features, which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize their achievement.”

“We’re honored to receive this award for our solutions,” said Robert McKay, TransUnion senior vice president, TruContact Customer Contact Intelligence Solutions. “Our exclusive behavior-based insights are unique to the industry, enabling businesses to gain and apply insightful customer contact strategies based on the best day, best time, and best phone number to call so they can reach more customers, improving operational efficiencies. Restoring trust to the phone channel is our top priority.”

PBI provides predictive insights for each contact, signaling the best numbers to prioritize in dialing, and the best time of day and day of the week to call. Dialer Intelligence applies the insights that PBI offers through a simple integration with key dialing platforms in the industry to implement and innovate easily with no additional resources required from adopting businesses.

The solutions help enterprises and contact centers:*

  • Increase right-party contact rates by an average of 25%,
  • Automatically append CRM records with up to three phone numbers per record, including phone type, in-service indicator, and TCPA regulation risks,
  • Optimize dialing campaigns with consumer data that is refreshed every 15 minutes,
  • Mitigate risk of violating regulations.

Learn more about Phone Behavior Intelligence and Dialer Intelligence.

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