The leader in On-Demand Customer Service technology, Zappix launched its powerful automation tool, Customer Service RPA (Robotic Process Automation), at the beginning of 2019. Since launch, multiple Zappix customers have benefited from faster interactions, increased efficiency, and improved customer satisfaction.
“Zappix Customer Service RPA brings the right level of automation to the repetitive, multi-step tasks that bog down contact centers and live agents,” said Yossi Abraham, Zappix president. “Zappix customers from the healthcare industry, logistics, retail, and others have all seen impressive benefits from Zappix Customer Service RPA automation.”
Automation and AI are sweeping the CX landscape for good reason. Zappix Customer Service RPA provides many benefits:
- Faster customer service interactions improve customer satisfaction
- Automated tasks improve quality of service and reduce manual mistakes
- RPA workflows reduce the level of effort and amount of CX friction for customers
- Customer Service RPA allows live agents to focus on complex, engaging interactions that also reduce agent burnout
Zappix Customer Service RPA has proven itself to be a powerful new tool for businesses in any industry looking to reduce the level of effort for customers looking for help, improve CX, increase customer loyalty, and implement a powerful solution quickly and seamlessly.
Zappix delivers On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.), and IVRs, and provides a comprehensive Analytics Suite.
The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners and automation of revenue generating use-cases.