8×8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform provider, today announced a strategic distribution agreement with SYNNEX Corporation, a leading provider of distribution, systems design, and integration services for the technology industry.
Under the terms of the agreement, 8×8 will provide access to 8×8 XCaaS (eXperience Communications as a Service) to SYNNEX’s partner community of traditional value-added resellers (VARs), managed service providers (MSPs), and system integrators. 8×8 XCaaS includes fully integrated, cloud native contact center, voice, team chat, and meetings capabilities in a single-vendor solution for employee communications, collaboration and customer engagement.
Since 1980, SYNNEX has been a leader in providing technology solutions to the IT and consumer electronics industry that allows its customers to implement exceptional customer-engagement strategies of their own. SYNNEX has added the 8×8 integrated Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) product to its technology portfolio. Built on the resilient, secure, and compliant 8×8 eXperience Communications Platform, 8×8 XCaaS offers the highest levels of reliability and the industry’s only financially backed, platform-wide 99.999 percent SLA across an integrated cloud UCaaS and CCaaS solution. The solutions will immediately be available to partners in the U.S. through SYNNEX.
“As more businesses migrate to cloud-based communication and collaboration solutions, it’s crucial our resellers deliver integrated UCaaS and CCaaS tools to improve both customer and employee experiences,” said TJ Trojan, Senior Vice President, Product Management at SYNNEX. “Together, SYNNEX and 8×8 will better enable our partners to drive a more fluid migration to a better communications experience through a single, efficient platform.”
Centered around the global 8×8 Open Channel Program, 8×8’s channel strategy is helping partners meet increasing demand for cloud solutions that allow mid-market, enterprise and public sector organizations to optimize employee and customer engagement. The 8×8 Open Channel Program ensures every member of 8×8’s channel community, from Master and Sub Agents to VARs, has the necessary resources to grow their customer base, build new revenue streams, and increase profits.
“As one of the only cloud communications providers offering a resell route-to-market through a leading distributor such as SYNNEX, this partnership will be instrumental for our next phase of channel success,” said Bobby Hall, Global Vice President, Channel Sales at 8×8, Inc. “VARs are an essential guide to organizations undergoing digital transformation as they move off of legacy, on-premises communications and customer engagement systems. SYNNEX’s partner community will be able to capitalize on a major growth opportunity by offering a single cloud communications and contact center solution with 8×8 XCaaS.”
As one of Microsoft’s largest partners, SYNNEX resellers will also be able to offer the 8×8 Voice for Microsoft Teams direct routing solution as well as the 8×8 Contact Center for Microsoft Teams solution, which is certified by Microsoft, to customers through a single distribution partner.
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