Customer Contact Week (CCW), the largest and leading event series committed to catering to professionals within the customer contact experience industry, announces its return to Orlando, Florida, from January 21 to January 23 at JW Marriott Bonnet Creek. Powered by Customer Management Practice (CMP), a market intelligence firm, CCW Orlando will unite industry visionaries, pioneering brands, and rising leaders for three immersive days that shape the future of customer contact and customer experience.
CCW Orlando brings together the world’s foremost customer contact leaders to reimagine service excellence. Across immersive workshops, collaborative think tanks, and inspiring keynotes, attendees will uncover cutting-edge technologies, explore transformative strategies, and shape the future of customer experience.
“After the incredible success of our recent events, we’re thrilled to return to Orlando, one of our CX community’s favorite locations,” said Mario Matulich, President of Customer Management Practice. “Every year at CCW Orlando, we see professionals challenge assumptions, embrace innovation, and walk away with strategies that truly transform their organizations. That spirit of learning, connection, and forward momentum is what continues to drive our mission, and what better way to start 2026 than with an event that has shaped the industry for over two decades. CCW Orlando will set the precedent for the year ahead, and we can’t wait to welcome those looking to chart the next chapter of CX.”
Attendees can look forward to exclusive 2026 key themes, including:
- Cross-Functional Partnerships- Learn best practices for forging strong partnerships between your organization’s customer experience and contact center functions.
- CX Strategy and Insights- Explore the latest strategies for gathering valuable data and actioning it for seamless and memorable experiences across touchpoints, using journey mapping, design thinking, and other innovative approaches to increasing customer satisfaction and loyalty
- Training and Upskilling – Elevate your customer experience and empower your contact center teams by upskilling in enhanced emotional intelligence, product mastery, and digital fluency.
- AI and Emerging Tech- Discover key strategies for adopting AI into your teams’ operations and how to overcome challenges that come with widespread integration.
CCW Orlando will feature an impressive lineup of speakers, including Damola Adamolekun, CEO of Red Lobster; Ryan Minton, Customer & Employee Experience Expert and two-time bestselling author; Chaunté Lowe, four-time Olympian and Founder and CEO of Boundless Resilience; Lisa Wysocky, Senior Director of Channel and Partner Management at Sonos; Felicia Williams, Senior Director of Support Services at Zillow; and Colin Slade, SVP of Customer Success at Cloudbeds, among many others.
Attendees can also look forward to dynamic breakout sessions, hands-on workshops, networking receptions, and the highly anticipated CCWomen Summit, the industry’s leading community of female executives and allies dedicated to empowerment and leadership.
To register for CCW Orlando, visit: https://www.customercontactweek.com/ccw-orlando/
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