Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced it has been named to G2’s 2026 Best Software Awards, for both Best Agentic AI Software and Best Customer Service Software.
As the world’s largest and most trusted software marketplace, G2 reaches over 100 million buyers annually. Its annual Best Software Awards rank the world’s best software companies and products based on authentic, timely reviews from real users. The recognition in G2’s 2026 Best Software Awards highlights the strength of Genesys in delivering AI-powered experiences on the strategic platform for the experience economy.
“Organizations today compete on experiences, not just products or services,” said Scott Cravotta, chief customer officer at Genesys. “Being recognized by G2 for both agentic AI and customer service software underscores the transformative impact that Genesys delivers for enterprises worldwide. Our agentic AI capabilities enable enterprises to achieve autonomous, goal-driven orchestration, delivering measurable efficiency while strengthening loyalty through more human-centered experiences.”
“As buyers increasingly shift to AI-driven research to discover software solutions, being recommended in the ‘answer moment’ must be earned with credible proof,” said Godard Abel, co-founder and CEO at G2. “Our Best Software Awards are grounded in trusted data from authentic customer reviews. They not only give buyers an objective, reliable guide to the products that help teams do their best work, but they’re also the proof AI search platforms rely on when sourcing answers. Congratulations to this year’s winners, including Genesys. Earning a spot on these lists signals real customer impact.”
Genesys empowers organizations to move beyond fragmented customer service to orchestrate seamless, empathetic experiences at scale. Through Genesys Cloud™, the AI-Powered Experience Orchestration platform, the company connects people, data and systems across the enterprise to coordinate every customer interaction in real time. This unified approach enables organizations to deliver more consistent, personalized experiences while improving operational performance and business outcomes.
