Aurora Mobile (NASDAQ: JG) (“Aurora Mobile” or the “Company”), a leading provider of customer engagement and marketing technology services, today announced that EngageLab, its AI-first customer engagement platform, has officially released EngageLab Omni Connect — a purpose-built Skill for the OpenClaw ecosystem — equipping AI Agents with out-of-the-box, global omnichannel communication capabilities.
EngageLab helps businesses build stronger customer relationships with AI agents, unified customer data, and reliable delivery across channels. With the launch of EngageLab Omni Connect, developers and enterprise users can now enable their AI Agents to directly invoke email, SMS, voice call, WhatsApp, and other omnichannel messaging capabilities — seamlessly executing end-to-end business workflows including user notifications, targeted marketing campaigns, customer service, and operational coordination.
Bridging the Gap Between AI Intelligence and Real-World Execution
OpenClaw, as an open-source AI agent execution framework, serves as the intelligent brain of AI Agents — responsible for understanding requirements, decomposing tasks, and orchestrating end-to-end execution. EngageLab, drawing on years of deep expertise in global omnichannel communication, now bridges the critical connectivity gap between AI Agents and real users in real business scenarios through the newly launched EngageLab Omni Connect Skill. Together, the two form a deeply integrated solution that addresses a persistent industry challenge: AI Agents that can think but struggle to act. This synergy delivers a complete closed loop — from user outreach and two-way engagement to business conversion.
Unlocking Real-World Business Value
In practice, enterprises can rapidly build dedicated AI Agents for marketing, customer service, and operations on OpenClaw, then activate global omnichannel communication capabilities — including email, SMS, voice, and WhatsApp — with a single click through the EngageLab Omni Connect Skill. Combined with user profile data, these agents can deliver personalized, automated outreach across the entire customer lifecycle. For example, in e-commerce scenarios, an AI Agent can automatically identify high-potential customer segments and launch precision marketing campaigns to boost conversion rates. In service scenarios, an AI Agent can autonomously handle standardized workflows such as order notifications and after-sales follow-ups — dramatically improving operational efficiency while elevating the customer experience.
Now Live on ClawHub
EngageLab Omni Connect is now officially available on ClawHub, OpenClaw’s official skill marketplace. Developers worldwide can install and activate it with a single click, integrating global communication capabilities into their AI Agents with zero barriers — closing the last-mile execution gap for intelligent agents.
A Strategic Evolution for EngageLab
This launch marks a pivotal step in EngageLab’s strategic evolution: advancing from an omnichannel customer engagement platform to becoming the essential connectivity hub between AI Agents and the real business world. Looking ahead, EngageLab will continue to refine its stable, developer-friendly, and scenario-rich global communication services around the needs of AI Agent deployment — helping AI Agents move beyond understanding and decision-making to truly delivering real-world impact and business value, and enabling enterprises to build the next generation of intelligent agent applications that combine intelligence with commercial action.
