Customer Experience, Service & Success

Birdeye dominates G2’s 2024 Software Awards in multiple categories


Birdeye, the leading digital customer experience and marketing platform for local businesses and brands, has once again earned leading positions across multiple categories on the G2’s 2024 annual Best Software Awards. The company was recognized across eight categories, including Best Artificial Intelligence Software, Best Customer Service Products, and Highest Satisfaction Products. G2’s Annual Best Software Awards rank the world’s best software companies and products based on authentic, timely reviews from real users.

Leading the AI Revolution: Birdeye Takes #4 Spot for Best AI Software

Birdeye was awarded the #4 spot in the Best Artificial Intelligence Software list, a testament to its excellence in integrating AI into the platform to redefine how businesses engage with customers. This accolade reflects Birdeye’s commitment to pushing the boundaries of AI technology to create impactful, efficient, customer-centric solutions.

Wins Across the Board

Exemplifying Birdeye’s comprehensive impact on multi-location marketing and customer service innovations, G2 recognized it across multiple other categories:

  • Best Customer Service Products
  • Best Software for Small Business
  • Best Software for Mid-Market Business
  • Highest Satisfaction Products
  • Best Software Companies
  • Best Software Products
  • Marketing and Digital Advertising

The impact of our platform on redefining customer experience is evident in these quotes taken from G2 reviews –

“Birdeye has helped us bring in thousands (yes, thousands) of reviews for our physicians and mid-levels at our local community hospital. Before Birdeye, we would average about 10-15 reviews a month on ALL of medical providers. With the implementation of Birdeye, we are seeing over 1,400 reviews a MONTH on the platform.” – Ashley Clayton, CFO, Froedtert Kenosha Hospital

“I absolutely love and adore the Birdeye product/platform, as well as every single person I have ever interacted with on their team! They provide an incredibly-robust solution for marketing and customer interactions/social media review maintenance. Their product is highly user-friendly, with an accomplished team of employees ready to assist with anything their customers need.” – Scott Moore, People Specialist, RED RHINO, The Pool Leak Experts

Reflecting on these accomplishments, Dave Lehman, President and COO of Birdeye, stated: “Our achievements in G2’s Best Software of 2024 awards underscore the strength and versatility of our AI-powered platform in enhancing digital customer experiences and marketing strategies. Being recognized across such a wide array of categories highlights our passion for innovation and ability to deliver comprehensive solutions that drive real value for our clients.”

Pioneering the Future of Customer Engagement

These accolades serve as a testament to Birdeye’s capacity to drive meaningful change for multi-location businesses and their customers globally.

The achievements were recently recognized on the NASDAQ board, a notable acknowledgement that underscores Birdeye’s leadership and innovation in the technology and software industry.

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