Customer Experience, Service & Success

Broadvoice wins 2023 Contact Center Technology Award

Broadvoice CCaaS Honored for Improving Customer Service Technology and the Customer Experience

TMC has recognized Broadvoice, a provider of hosted voice, unified communications as a service (UCaaS) and omnichannel contact center as a service (CCaaS) for thriving small and mid-market enterprises and business process outsourcers (BPOs), as a winner of the 2023 Contact Center Technology Award from CUSTOMER Magazine for Broadvoice CCaaS, the company’s industry-leading, cloud-native contact center solution.

In January 2023, Broadvoice CCaaS launched in the U.S. market, bringing over a decade of international contact center expertise to Broadvoice’s proprietary cloud communications tech stack.

An omnichannel solution backed by the industry-leading Broadvoice Success Program, Broadvoice CCaaS makes contact center operations easy to use, manage and afford for thriving businesses of all sizes and industries.

“Congratulations to Broadvoice for winning a 2023 CUSTOMER magazine Contact Center Technology Award. Broadvoice CCaaS has been selected for demonstrating innovation, quality and unique features that have had a positive impact on the customer experience,” said TMC CEO Rich Tehrani“We’re pleased to recognize their achievement.”

“We’re thrilled that CUSTOMER magazine has recognized Broadvoice as an innovator in the contact center industry in the customer experience category. Our product vision at Broadvoice is to deliver smart cloud communications technology that is easy to use, manage and scale for thriving small and mid-market enterprises with great customer support every step of the way,” said George Mitsopoulos, Chief Product Officer at Broadvoice.

The Contact Center Technology Award, presented by CUSTOMER magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders and market movers in the contact center and customer care industries.

Winners of the 2023 Contact Center Technology Award will be published in CUSTOMER magazine online and on TMCnet.

Tune in to MTC Podcast for visionary Martech Trends.

Previous ArticleNext Article