Braze Named a Leader in Gartner Magic Quadrant
Braze, the leading global customer engagement platform, today announced that it has been named a Leader in the Gartner Magic Quadrant for Mobile Marketing Platforms in the report’s second year....
Customer Experience, Service & Success
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WP Engine Announces Engine for Good
-WP Engine, the WordPress Digital Experience Platform, announced yesterday at its Summit 2019 that it has formalized its corporate social responsibility program, Engine for Good, to advance its global impact and its...
BritePool/Annenberg Privacy Index Shows Small Improvement in Consumer Trust Online
Today, BritePool and the USC Annenberg Center for Public Relations released the results of their latest joint survey of 1,000 Americans, the basis for the ongoing BritePool/Annenberg Privacy Index. Bob...
Ansira Named a Strong Performer in the Loyalty Service Providers...
Ansira Partners, Inc. (“Ansira”) today announced that independent research company Forrester Research, Inc. has named Ansira a Strong Performer in “The Forrester Wave™: Loyalty Service Providers, Q3 2019,” earning the...
Epsilon Named a Leader for Loyalty Services
Epsilon®, a global leader in interaction management, today announced that it was named a Leader in the July 2019 report “The Forrester Wave™: Loyalty Service Providers, Q3 2019” by Forrester Research, Inc. This...
Blue Triangle Announces Integration With Salesforce Commerce Cloud
Blue Triangle, the leader in digital experience analytics for online businesses, is proud to announce its certified integration with Salesforce Commerce Cloud. The integration allows Salesforce Commerce Cloud customers to...
Vonage wins 2019 ContactCenterWorld Top Ranking Performer Award
Vonage (NYSE: VG), a global business cloud communications leader, announced today that ContactCenterWorld, the world’s largest contact center and customer engagement association, has named Dave D’Arcy, Senior Director of Customer Support and...
TechSee Launches Industry’s First Visual Automation Solution for Contact Centers
TechSee, a global leader in visual customer assistance powered by computer vision AI and augmented reality, today introduced TechSee Smart, the world’s first computer vision solution for contact centers. TechSee...
Zeta Global and PlaceIQ Announce Strategic Partnership to Enhance the...
Zeta Global, a data-driven marketing technology company that helps brands acquire, grow and retain customer relationships, today announced that it has entered into a strategic partnership with PlaceIQ, the company building...
CleverTap Partners With Vonage to Enable the WhatsApp Business Solution...
CleverTap, the full-stack customer lifecycle management platform, today released an integration with Nexmo, the Vonage API Platform, and its Messages API to add the WhatsApp Business solution to CleverTap’s engagement suite....
