Infolink-exp, a leader in global technology support services and customer experience, expands its global presence with a new support operations center in Málaga, Spain
Infolink-exp, a leader in technology support services worldwide, announced the opening of its European office today. The office will be based in Málaga, Spain and will serve both European clients, as well as North American clients moving into the European IoT market.
José Antonio González, Founder and CEO of Infolink-EXP said that “Some of our U.S. based clients, companies out of San Francisco, the Silicon Valley, and New York City among others, are growing rapidly and expanding into overseas markets with their products. Often the first step in their expansion is the EMEA market, and we at Infolink-exp want to be in a position to serve them there and become a global partner to them in supporting their users. In addition, Europe has a large and growing number of their own technology companies providing innovations in the smart home, automotive, healthcare and environmental spaces, among others. We also want to be in a position to deliver our customer support and customer experience solutions to them, as we help them scale.”
In recent years, the Internet of Things (IoT) has been gaining ground with consumers, who are starting to see the benefits of using IoT devices to simplify tasks in the home and to manage things around them using apps. According to CSG, just in the smart home, adoption of devices is already in the mid-twenties (23%), but expected to rise rapidly, and a strong majority of customers feel that the most valuable feature of IoT devices is to make life easier.
The Andalucía Technology Park (PTA) in Málaga provides the perfect environment for Infolink-exp’s landing in Europe, where the company will be able to tap into multi-national and multi-lingual customer support and engineering talent. Infolink-exp, with current operations in Ciudad Juárez, Mexico and San Jose, CA, will be serving clients –B2C and B2B IoT brands– out of their Spanish operations center starting in November of 2019.