Customer Experience, Service & Success

Intradiem Names Jennifer Lee Co-CEO

Jennifer Lee’s role as Co-CEO will center around operations and people management while Co-CEO Matt McConnell will focus on technical innovation

Intradiem, the leading provider of contact center automation solutions for customer service teams, recently announced that Jennifer Lee has been named to the position of President and Co-CEO, which she will serve alongside Founder and Co-CEO Matt McConnell.

Lee joined Intradiem in 2015 and has held several key roles at the company, including heading the Customer Success and Strategy teams and most recently as the President and Chief Operating Officer since 2021.

Lee is a true veteran of the industry, having held almost every job in customer service over the past 28 years. Before Intradiem, she started in outbound sales for MCI and took customer service and tech support calls for Gateway computers. She later worked as a Team Supervisor, WFM Manager, and Senior Client Services Manager for Alorica before moving into a Senior Vendor Manager role at Direct Energy.

“Jennifer has proven herself to be an extremely effective, people-first executive and her move to Co-CEO will only widen her impact,” said McConnell. “Her presence enables me to focus on the tremendous potential that artificial intelligence brings to Intradiem, and I will exclusively focus on making this company a true enabler for the effective and safe use of AI alongside our customers’ human workforces.”

“I’ve had the privilege of working with and learning from Matt for the past eight years as he has provided the tools and opportunities that prepared me for this next step,” said Lee. “This level of support is a testament to the type of leader and person that Matt is. Intradiem is truly a special place, and I’m honored to serve our people together. I’m excited to contribute further to Intradiem’s growth through our people-first culture and our vision of reinventing customer service – for everyone.”

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