Customer Experience, Service & Success

Jon Picoult to Keynote UserTesting’s 2nd Human Insight Summit

Hear thought-provoking panels, spotlights, and keynotes led by industry influencers, practitioners, and business leaders at some of the most innovative companies in the world
Jon Picoult

UserTesting (NYSE: USER), a leader in video-based human insight, today announced Jon Picoult will keynote The Human Insight Summit (THiS) in New Orleans October 17-19, 2022. THiS is an annual, in-person customer conference dedicated to helping organizations make sense of the changing world around them, by showing and sharing, first-hand, the possibilities of using human insight across the business. THiS brings together some of the best minds in research, design, product, and marketing from across the globe—from Fortune 500 companies to small and medium-sized businesses—for three immersive days of learning, connection, inspiration and networking.

Keynote Speaker
This year we are thrilled to have industry luminary Jon Picoult keynote and share his wisdom, helping us all look at “customer experience” through an entirely new lens – one that’s grounded in the provocative premise that customer satisfaction is the wrong goal.

“Real competitive advantage doesn’t come from just satisfying customers – it requires impressing them,” says Picoult, who is the author of the acclaimed book From Impressed To Obsessed and Founder of Watermark Consulting. “I am elated to be speaking at THiS,” Picoult added, “and excited to share the science-based techniques that legendary companies use to truly impress customers and turn them into lifelong fans.”

Additional speakers from Adobe, Amazon Web Services, AnswerLab, AT&T, Dell, Fanduel, Fidelity, Forrester Research, Google, Hello Fresh, Kin and Carta, Klaviyo, Liquid Agency, Lumen Technologies, Microsoft, Morgan Stanley, RingCentral, Wish, Zendesk, Zillow and more. You can find the full list of speakers here.

“At UserTesting, we believe the path to human understanding starts with empathy—seeing and hearing the unique perspectives of another person while they engage with the world around them,” said Michelle Huff, Chief Marketing Officer of UserTesting. “We’re excited to have attendees join us for thought-provoking panels, spotlights, and keynote presentations led by industry influencers, practitioners, and business leaders at some of the most innovative companies in the world. Attendees will be able to learn how to create great experiences built on deep customer empathy and human insight.”

Learn. Discover. Connect.
At THiS, presentations, workshops, and panel discussions will center on innovation, continuous learning, and digital experiences. These sessions will be led by subject matter experts at UserTesting, as well as by leaders and practitioners at some of the most innovative organizations from around the world. Attendees will get tangible advice to help capture human insight and understand changing buyer needs in rich detail—to deliver exceptional and differentiated experiences for their customers.

  • 3-day event with pre-conference day one and content programming day two & three
  • 15+ Breakout sessions
  • 400 attendees
  • Four pre-conference workshops
  • Full agenda found here.

THiS dates and times:
Hyatt Regency New Orleans, Louisiana, October 17 – 19, 2022.

Come for THiS, stay for New Orleans. We have a flash sale promotion running for $99 tickets. Register here and enter LASTCHANCE at checkout.

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