PCCW Media and ContentWise collaborated to build the next generation of Now TV’s services on the set-top boxes and connected apps. PCCW Media’s goal with this new design is to create a one-to-one, personalized relationship with its subscribers, with a particular focus on enhancing the on-screen user experience, simplifying customers’ access to content, and boosting viewer engagement.
The implementation involves the integration with ContentWise UX Engine and ContentWise Analytics. UX Engine’s machine learning-powered platform enables PCCW Media to expand the range of Now TV’s personalization and discovery features. More importantly, it establishes a new user experience paradigm, where the dynamic interplay of data-driven personalization and assisted editorial input adapts to each subscriber’s intent and tastes.
Some key facts about this collaboration:
- Now TV is the largest pay-TV service in Hong Kong, featuring over 150 channels and dozens of VOD categories, with a wide diversity of TV, movies, kids, and live sports content in Cantonese and English.
- ContentWise UX Engine powers a wide range of Now TV’s personalization, recommendation, and user experience features on the set-top box and companion multi-screen app.
- New features include a fully personalized home page and use cases designed to simplify content exploration.
- The platform uses AI to strike the optimal balance between algorithmic personalization decisions and editorial input to maximize programming ROI and repeat usage.
Mr. Derek Choi, Head of Pay-TV, PCCW Media Limited, said, “Now TV is committed to bringing the best viewing experience to our customers. Empowered by ContentWise, the new-look home screen aggregates all of the live TV and on-demand content that our customers love. It’s an entirely new way to discover the world of entertainment.”
Paolo Bozzola, CEO of ContentWise, said: “I am pleased PCCW Media ultimately decided to work with ContentWise. I am confident we can help PCCW Media in its transition to a bespoke customer experience better than anyone else in the market.”
Check Out The New Martech Cube Podcast. For more such updates follow us on Google News Martech News