Customer Experience, Service & Success

Shopper CX Provider AiFi Partners with Verizon

Event attendees are able to purchase snacks, beverages, and Indy 500 merchandise with AiFi's computer vision technology for autonomous shopping
customer experience services

AiFi, the leading company creating autonomous shopping experiences powered by AI, today announced a partnership with Verizon Business to bring an autonomous shopping experience to the 105th Running of the Indianapolis 500. Ticket-holders, volunteers, staff, and drivers will be able to purchase an assortment of snacks, beverages, and Indy 500 merchandise using AiFi’s portable computer vision enabled NanoStore, which will run on Verizon’s 5G Ultra Wideband network. AiFi’s NanoStore is fully autonomous, customizable, and can now be placed in any location with Verizon 5G coverage.

“As in-person gatherings start back up, venues and consumers alike will prioritize personal safety in every way possible,” said Steve Gu, founder and CEO at AiFi. “Our NanoStore allows attendees to avoid crowded lines and experience contactless shopping while purchasing their favorite snacks and drinks. We’re incredibly excited to partner with Penske to bring a seamless shopping experience to event attendees, allowing them to get back to their seats faster to enjoy the race.”

“The NanoStore provides a completely new and futuristic shopping experience for attendees,” said Rebecca Russelink, Chief Information Officer at Penske Entertainment. “We’re excited to work with AiFi and Verizon to ensure the best possible customer service with this unique store.”

“Giving race fans the ability to experience the power of Verizon 5G at the Indianapolis Motor Speedway through AiFi’s autonomous shopping NanoStore is an exciting moment for us,” said Andy Brady, Vice President, Enterprise Sales, Verizon Business. “Our long-standing partnership with Penske is filled with industry-driving innovation. AiFi shares that same passion and have been amazing partners in making this autonomous shopping experience come to life.”

Customers may enter the NanoStore by scanning the Indy Express Shop app. Once scanned, the computer vision-technology around the store will observe and track the items that a customer chooses. When customers are done shopping, customers can walk out and will receive a receipt to their app or email within minutes. AiFi’s computer vision-technology has achieved an accuracy rate of 99% for a seamless customer experience, without using facial recognition or storing biometric data.

The 105th Running of the Indianapolis 500 will take place on Sunday, May 30, with several preliminary events taking place on days leading up to the final race. The AiFi NanoStore is currently open for customers to experience.

Verizon 5G Ultra Wideband is available in parts of more than 70 cities.

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