Patent-Pending Innovation Reduces AI Agent Management Workload for Internal Teams, Accelerates Automation for Complex Use Cases Ada, the trusted AI-native customer experience company and creator of the Agentic Customer Experience...
Organizations Resolve Issues Faster, Reduce Complexity, and Deliver More Human Experiences at Scale With customer expectations rising and margins tightening, businesses need CX solutions that deliver fast, tangible results. 8×8’s...
Verint®, The CX Automation Company™, today announced the organization formed through the recent Verint–Calabrio® transaction will move forward under a single corporate name: Verint. The decision follows a period during which...
New research reveals a widening gap between satisfaction and loyalty, and between AI success and real organizational change SupportNinja today released the 2026 CX Outsourcing Report, revealing that CX leaders are...
New industry perspective highlights the hidden risk undermining AI adoption in CX teams Many CX leaders are discovering an uncomfortable truth: the biggest barrier to AI success isn’t the model,...
Following a successful European launch, Empathy Lab enters North America to help CMOs unify marketing, product and technology through AI-powered platforms grounded in human insight EPAM Systems, Inc. (NYSE: EPAM), a...
