ESG, the leader in Customer Success as a Service®, is proud to announce outstanding Q2 2021 results. The company’s unique approach combines consultation, process development, people, and automation to improve...
Comm100, a global provider of omnichannel customer engagement solutions that connect brands with their customers, today announced an integration with Microsoft Dynamics 365 CRM that will allow users to see...
Newgen Software is excited to unveil the one and only, comprehensive digital transformation platform — NewgenONE — to simplify even the most complex business processes, manage the messiest information, and drive customer...
Dave Dabbah, Chief Marketing Officer at CleverTap talks about the significance of behavioral analytics for better customer engagement and enhanced customer journeys [siteorigin_widget class=”WP_Widget_Media_Image”][/siteorigin_widget] Behavioral Analytics is focused on...
Faraday secures $4.1 million to provide prediction infrastructure for the consumer economy Faraday announced its latest funding round today. The company is expanding its data science, engineering, and revenue teams to...
Microsoft releases the case study “Swiss Re Corporate Solutions Transforms its CRM into a 360-degree, Next-gen CEM Solution with Aureus.” In the case study, Swiss Re Corporate Solutions (CorSo), the...
Tulip, a global leader in cloud-based retail mobile solutions, announced today that Italian luxury brand Missoni has selected Tulip for its innovative omnichannel solutions. Missoni, the Italian luxury fashion house...
Total Expert, the customer experience platform purpose-built for modern financial institutions, today announced Total Expert for Salesforce, a powerful integration to enable marketing and customer engagement on behalf of customer-facing...
Verint® (Nasdaq: VRNT), The Customer Engagement Company™, today announced that it has been recognized as a market leader in DMG Consulting’s latest Contact Center Workforce Optimization Market Share Report.* According to...
This year’s holiday shopping season comes on the heels of a difficult 2020 where the pandemic caused dramatic shifts from what we typically see, presenting unprecedented challenges for many businesses....
