ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced a partnership with Genesys®, a global cloud leader in AI-powered experience orchestration, to...
8×8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced that Lake Ridge Bank has deployed the 8×8 XCaaS™ (eXperience Communications as a Service™) integrated cloud contact...
SAS EXPLORE — SAS’ marketing customers can now enjoy the power of generative AI. SAS® Customer Intelligence 360 can now be integrated with generative AI providers for assistance in streamlining marketing planning, content...
Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today announced it has been recognized in the 2023 CRM Industry Leader Awards as a leading provider in three categories: Best Contact Center Infrastructure,...
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), has launched Vonage ‘Conversations for Salesforce’, a configurable omnichannel messaging...
MoEngage, the insights-led customer engagement platform, has been named a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023 Vendor Assessment (doc # US49727423, August 2023). MoEngage’s...
Salesloft, provider of the first and only global AI-powered revenue workflow platform, in partnership with SaaS metrics firm Benchmarkit, today released the 2023 State of Revenue Engagement Benchmark Report featuring insights from more...
Quickplay today announced that it is partnering with Google Cloud to harness the power of generative AI to create new opportunities for consumer engagement, satisfaction and monetization for the media and...
Merkle, dentsu’s leading technology-enabled, data-driven customer experience management (CXM) company, has released the 2023 Customer Engagement Report (CER) focused on insights and sentiment from marketers on key topics in the industry. The...
Emplifi, the leading customer engagement platform, today announced enhancements to its Social Commerce Cloud, giving brands the power to create more shoppable content across the brand’s social media channels. By...
