Glance released 2025 CX Trends Report
Glance, the leader in Guided CX software, has announced the release of its annual trends report: 2025 CX Trends:AI and Human Empathy in the Hybrid Era. This comprehensive report provides insights...
Tag: customer experience services
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Only 10% of Businesses Ready for Experience-Orchestration, Study Says
Affinidi, a Singapore-based data and identity management company, has released ‘Unlocking Customer Value as an Experience-Orchestrated (X-O) Business’, an IDC InfoBrief commissioned by Affinidi that explores the challenges that digital-native businesses...
NUSO Expands Cloud Contact Center Capabilities Acquiring T-Metrics
NUSO, a global provider of cloud-based communications, collaboration, and customer experience as a service for business, announced the acquisition of T-Metrics, a provider of advanced contact center solutions and communication...
SundaySky Welcomes Industry Leaders in CX and Brand Media
SundaySky, the premier AI-powered video platform built for the needs of modern enterprises, announced the continued expansion of its leadership team and advisory board with the appointment of David Gunn...
Maxicare Greatly Improves the Patient Experience with NICE
NICE announced that Maxicare, a leading HMO in the Philippines offering medical insurance and healthcare plans, has shown great improvements by fully leveraging NICE Workforce Management (WFM) to empower agents...
Aisera Appoints Kashif Mahbub as Chief Marketing Officer
Aisera, a leading provider of agentic AI for the enterprise, announced that Kashif Mahbub has joined its leadership team as chief marketing officer (CMO). With over two decades of enterprise software...
InMoment Launch CX Industry’s First AI-Powered Journey Insights Tool
InMoment®, the leading provider of integrated Experience Improvement (XI)™ solutions, announced the launch of AI Journey Insights, an industry-first platform feature that transforms how enterprises understand and optimize their customer...
Vonage Reports Consumer Acceptance of AI in Customer Service Rising
Improved efficiency and personalized support experiences are driving increased consumer acceptance and satisfaction of AI in customer service interactions, according to a new regional survey by Vonage, a global leader in...
League ranked on the Deloitte Technology Fast 500™
League announced it ranked on the Deloitte Technology Fast 500™, a ranking of the 500 fastest-growing technology, media, telecommunications, life sciences, fintech, and energy tech companies in North America, now in...
Material Receives Silver Award for Best CX Strategy with ICXA...
Material, a leading insights, marketing and technology company, is pleased to announce it is the recipient of the silver award from the International Customer Experience Awards (ICXA™) 2024 in the “Best Customer...
