ibex, a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, announced that ibex Wave iX, its AI-enabled CX solution suite, has earned a 2024...
Project Management Institute (PMI), the world’s leading authority in project management, has transformed its customer support model in collaboration with LivePerson (NASDAQ: LPSN), the enterprise leader in digital-first customer conversations. Powered by LivePerson’s...
insightsoftware, a leader in data & analytics, announced the availability of Logi Symphony, its flagship embedded business intelligence (BI) solution, on Google Cloud Marketplace. With streamlined access to Logi Symphony...
Akeneo, the Product Experience (PX) Company and leading provider of Product Information Management (PIM) solutions, announced it has significantly expanded its activation channels, growing from 200 at the start of...
8×8, Inc, a leading business communications, CX, and Communications Platform as a Service provider, today announced the appointment of John Pagliuca, President and Chief Executive Officer at N-able (NYSE:NABL), to...
Qualtrics, the leader and creator of the experience management (XM) category, announced it has been named a Leader in The Forrester Wave™: Customer Feedback Management Solutions, Q4 2024. This report...
NICE announced that it was the only vendor named a Customers’ Choice in the 2024 Gartner Peer Insights Voice of the Customer for Contact Center as a Service (CCaaS). This...
Funding from PSG Equity will be used to help drive growth ambitions in North America and Europe Investment to also be deployed to help support innovative AI-based developments CommBox, a...
Branch, a full-stack insurance provider that uses data, technology and automation to make bundling home and auto insurance easier than ever has partnered with Liberate Innovations, Inc. to facilitate faster,...
Mitel®, a global leader in business communications, today announced its new AI-powered customer experience (CX) management platform, Mitel CX, designed to help organizations enhance customer engagement processes, drive employee efficiency,...
