Incisiv, Talkdesk reveals 2024 Retail Customer Experience Index
Retailers need to keep pace with advancements in artificial intelligence and data analytics to drive deeper customer engagement and loyalty
Tag: customer experience services
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ChurnZero launches second certification for digital customer success
ChurnZero Level 2 | Configuration Essentials Certification builds and recognizes intermediate-level proficiency in ChurnZero's most powerful software features.
Transcom Praised by Frost & Sullivan for Outstanding Customer Service...
Transcom connects deep-seated domain and operational knowledge with state-of-the-art technology, redefining outsourcing services and helping enterprises elevate business performance.
The Most Important 2024 CX Trend: UX Alignment
High-impact insights teams use customer feedback to gain a deeper, more comprehensive understanding of customer needs and to spur decision makers to respond rapidly to changing customer expectations. The very...
Kustomer Appoints Douglas Hanna as President and COO
Formerly at Zendesk and Grafana Labs, Hanna brings deep industry experience in scaling companies and building operational excellence
GoTo Introduces GoTo Connect CX
GoTo Connect CX provides SMBs and multi-location businesses of all sizes with a competitive suite of customer communications tools and award-winning phone system in one integrated solution
Alchemer Names Martin Mrugal as CEO
Alchemer, a global leader in customer feedback management and voice of customer technology, announced the appointment of Martin Mrugal as the company’s new chief executive officer, effective immediately. With more...
Zayo Teams Up With RingCentral to Modernize Businesses Communication
Zayo, a leading communications infrastructure provider, and RingCentral, Inc., a leading global provider of trusted AI communications for businesses of all sizes, announced a strategic relationship to launch a new...
One Bad AI Experience Could Drive Customers Away
As companies increasingly turn to AI-powered customer service to reduce costs and increase efficiency, they risk alienating a large portion of their customer base if the customer experience is compromised,...
Kustomer unveiled its “2024 AI and Customer Service Index
Survey of 1200 US consumers explores the delicate balance between AI and Human Agents and the growing demand for intelligent automation as part of the overall customer support experience
