Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, announced it has achieved FedRAMP® Authorization for Talkdesk CX Cloud Government...
Mosaicx, a pioneer in customer experience, announced the launch of the next era of its Engage product. The company will demo the next-generation AI-native platform at Customer Contact Week (CCW)...
Parloa, a leader in Agentic AI for customer experience, announced an integration with Verint, the CX Automation Company™, between Parloa’s AI Agent Management Platform (AMP) and Verint’s CX Automation Platform....
Omnicom has been named the Most Effective Holding Group in the 2024 Effie Index®, the leading global ranking of marketing effectiveness. This marks the second year in a row —...
TextUs, the industry leading text messaging platform that transforms how businesses convert leads into revenue, is pleased to announce the addition of Chad Prezlomski as Senior Vice President of Revenue...
With global tariffs, regulatory shifts, and changing consumer preferences challenging how brands make decisions about packaging, product design, and messaging, companies need the ability to capture high-quality market insights at...
Altius Inspiro, Inc. (Inspiro), a leader in digital customer experience (CX) and business process outsourcing (BPO), proudly announces Mr. Ryo Ohashi as its new President and Chief Executive Officer, signaling a bold step...
Frontline Group, the agile leader in AI-enhanced, human-first CX, has announced the national pilot launch of its groundbreaking vCON (Virtualized Conversation) Program, which will bring next-generation contact center intelligence to 211...
SurveyMonkey, the world’s most popular platform for surveys and forms, announced that former Twilio and Amazon Web Services (AWS) product leader Meera Vaidyanathan has joined the company as chief product...
Leaders from iQor CXBPO™, an award-winning customer experience business process outsourcing (BPO) solutions provider unifying AI, analytics, and human expertise, will exhibit at Customer Contact Week (CCW) Las Vegas 2025 at...
