Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced it has been named to G2’s 2026 Best Software Awards, for both Best Agentic AI Software and Best Customer Service...
Over recent years, WhatsApp has transformed from a simple messaging app into a vital communication tool for businesses across the globe. With over 2 billion monthly active users according to...
NICE is excited to announce Interactions International 2025, the premier customer experience (CX) event of the year, taking place July 1-2, 2025, at Allianz Stadium in Twickenham, London. This two-day conference will...
GOCare, a leading SaaS provider of digital customer experience solutions for broadband service providers (BSPs), announced that Socket Fiber, a customer-centric ISP and competitive local exchange carrier (CLEC) in Missouri, has selected...
TechSee, the Visual Agentic AI company transforming customer experience for the communication and electronics industries, announced the appointment of Lawrence Askowitz, Managing Director at The Bank Street Group, to its...
Liferay, Inc., a leading provider of digital experience platforms (DXP), announced that Liferay DXP is now available in AWS Marketplace, a digital catalog that helps you find, buy, deploy and...
Zendesk, a pioneer in Agentic AI-powered customer service, announced the completion of its acquisition of Local Measure, a leading CCaaS (Contact Center as a Service) and advanced voice solutions provider...
Marketpoint Recall has launched ‘Recall Ready’, a new solution designed to help brands take control, respond faster, communicate better, and recover stronger when a recall strikes. For brands that get...
Dialpad, Inc., the leading Ai-powered communications intelligence platform, announced its strategic vision for agentic Ai, alongside significant platform enhancements that deliver immediate business value through real-time intelligence capabilities. Paving the...
Forethought, the leader in agentic AI for customer experience, introduced the industry’s first multi-agent, omnichannel AI for customer experience. With Forethought, enterprises can deploy AI agents on every channel, including...
