Forethought, the leader in agentic AI for customer experience, introduced the industry’s first multi-agent, omnichannel AI for customer experience. With Forethought, enterprises can deploy AI agents on every channel, including...
NICE announced Interactions 2025, the industry’s leading customer experience (CX) event, to take place June 16-18 at the Aria Hotel in Las Vegas. Over three dynamic days, businesses will gain a...
Fusion Connect, a proven leader in cloud communications services, announces that the company has entered into a new NAV-based loan agreement with Hark Capital, providing Fusion Connect with a term...
PolyAI, the company powering the world’s most lifelike AI agents for customer service and support, is proud to announce the release of its third annual CX 100. This deserving cohort includes 100...
Frontline Group, a leader in AI-enhanced, human-first customer experience (CX) and business process outsourcing (BPO), announced two strategic executive appointments that underscore the company’s momentum and commitment to scaling its...
Optimum and Google Cloud announced an expanded collaboration to build an intelligent and personalized customer experience across web interactions, mobile apps, call centers, and in-person kiosks. Optimum will use Google...
Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, introduced Talkdesk Utilities Experience Cloud™, an intelligent CX platform that empowers...
Horatio, the modern outsourcing company revolutionizing CX services and the BPO industry, has been named one of 2025 STEVIE® award winners in the 23rd annual American Business Awards. Jose Herrera, was awarded...
VOC.AI, a North America leader in AI-driven customer service solutions and intelligent insights, announced the successful completion of a new multi-million-dollar funding round. The investment was led by Shanda Grab Ventures,...
Technology has become the engine driving modern business forward. For B2B companies, it’s the key to staying competitive, improving operations, and delivering the kinds of experiences customers now expect. With...
