Sinch, which is pioneering the way the world communicates through its digital Customer Communications Cloud, announced its recognition as a Leader in the IDC MarketScape: Worldwide Communications Platform-as-a-Service (CPaaS) 2025...
3CLogic, the leading AI-powered contact center platform purpose-built for ServiceNow®, announced it has been recognized by Thirdera, a Cognizant company, as the “2024 Partner of the Year.” The company received...
E-commerce fees are increasingly burdening small businesses, squeezing their profit margins and threatening their sustainability. It’s time to explore how these rising costs impact small enterprises and what can be...
insured.io, a leading provider of omnichannel customer engagement solutions, announced that it hit a major usage milestone with its insurance platform, which now serves 2 million users across its service...
Pegasystems Inc., the Enterprise Transformation Company™, announced Pega Agent Experience™ – a revolutionary set of new API capabilities in Pega’s market-leading workflow automation and orchestration solution to deliver trustworthy AI...
As businesses grapple with evolving customer expectations and the rapid advancement of AI, the need for customer service solutions that are both intelligent and deeply human has never been greater....
Oracle announced that it has been named a Leader in the 2024 Gartner® Magic Quadrant™ for CRM Customer Engagement Center for Oracle Fusion Cloud Service, part of Oracle Fusion Cloud...
Aurora Mobile Limited, a leading provider of customer engagement and marketing technology services in China, announced that its leading enterprise-grade AI platform, GPTBots.ai, has launched new Audio LLM capabilities, setting...
Pixability, a leader in AI-driven contextual targeting, brand suitability and performance advertising on YouTube and CTV, announced that it has appointed Leah Malone as the Company’s Chief Revenue Officer, overseeing...
Yep AI, a pioneering AI solutions company, has announced the launch of its latest innovation, the Yep AI Digital Human, set to revolutionize customer engagement and business operations. Founded in...
