Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, launched its latest annual Talkdesk Global Contact Center Key Performance Indicator (KPI)...
Retailers have had access to generative AI (gen AI) tools for more than a year now—time enough for almost all to see the new technology’s undeniable power. New research from Bain & Company...
TELUS International, a leading digital customer experience (CX) innovator has partnered with eGain Corporation, the number one AI knowledge platform for customer service. TELUS International offers the eGain Knowledge Hub™ as...
Kore.ai, a leader in enterprise conversational and generative AI platform technology, announced it has been named a “Leader” in The Forrester Wave™: Conversational AI for Customer Service, Q2 2024. Kore.ai was evaluated...
Mosaicx, a cloud-based conversational AI solution, has been named a finalist in the “Automation Solution of the Year” category of the 2024 CCW Excellence Awards. The award recognizes innovative companies and...
Conversational voice AI disruptor Onvego is set to revolutionize the business telephony sector with its Smart Receptionist. This AI innovation maximizes the value of every business phone call. Smart Receptionist...
SoundHound AI, Inc. (Nasdaq: SOUN), a global leader in voice artificial intelligence, today announced that it has partnered with Perplexity, the conversational AI-powered answer engine. Together they will bring Perplexity’s...
Mechanoid, a leader in business optimization and automation solutions, has announced the launch of its new software aimed at transforming small business marketing and sales through automation and artificial intelligence...
Gartner Supply Chain Symposium/Xpo™—Aera Technology, the Decision Intelligence company, announced from the Gartner® Supply Chain Symposium/Xpo™ 2024, new capabilities for its Aera Test Drive due to accelerated demand. The company’s Test...
Sidekick, a generative AI assistant built to help real estate agents, teams, and brokerages increase their efficiency and grow their businesses, just announced a first-of-its-kind partnership with the San Francisco...
