Highlights AudioCodes has added support for digital interactions to its Contact Center as a Service (CCaaS) solution, the Voca Conversational Interaction Center (CIC) The new omnichannel experience allows enterprises to...
Talkdesk introduces Talkdesk Autopilot for Healthcare, the next generation of the company’s virtual agent, specifically tuned for healthcare use cases, powered by generative artificial intelligence. Talkdesk Autopilot for Healthcare connects...
NICE (Nasdaq: NICE) today has announced that iQor, a managed services provider of customer engagement and technology-enabled business processing solutions, is leveraging NICE CXone, the industry-leading, cloud-native customer experience (CX) platform, to unify...
Avaya, a global leader in customer experience and communications solutions, today announced its presence at Enterprise Connect 2024, the leading conference for enterprise communications and customer experience over the past...
TaskUs, Inc. (Nasdaq: TASK), a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, was recognized as a Leader in Everest Group’s Data Annotation...
Medallia, Inc., the global leader in customer and employee experience, today announced the addition of Ben Brewer as Chief Revenue Officer. Brewer brings extensive experience leading large sales organizations at...
CallTower, an international leader in delivering cloud-based enterprise-class unified communications, contact center and collaboration solutions, in a strategic move to bolster its channel partnership operations, is pleased to announce the expansion of its team with key...
Emergn, the world’s most trusted and respected leader in digital business services, is thrilled to announce the appointment of Kim Brink, a former Global COO within the WPP group and former...
Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced its continued expansion in the middle eastern market with the launch of a local data hosting...
CSG® (NASDAQ: CSGS), a leading SaaS platform company helping brands make ordinary customer and employee experiences extraordinary, today released The 2024 State of the Customer Experience Report. Backed by industry research, internal...
