Customer Experience, Service & Success

The DDC Group expands into Serbia with new language hub in Belgrade

Global BPO opens new operating location in Balkan region to meet growing demand for multilingual services
experience management

The DDC Group, the worldwide network of business process outsourcing (BPO) companies, is excited to announce further expansion in the Balkan region with the recent opening of a new language hub in Belgrade, Serbia.

The new site joins the global network of existing DDC locations throughout the United Kingdom, Bosnia and Herzegovinathe Philippines, and the United States, and it will be available to serve the clients of all DDC business units worldwide.

The opening of this new language hub is part of a strategic expansion programme that builds on DDC’s existing operations and investment in the Balkans, and it is anticipated to grow rapidly in the coming months to meet increasing demand for DDC’s language services.

The new and diverse capabilities available will bolster the current multilingual customer service, customs brokerage, and other BPO capabilities for existing and future clients.

The new facility aligns with DDC’s hybrid working strategy, providing another regional hub for DDC’s home-based workforce, enabling them to collaborate and learn together, whilst also providing a permanent home for office-based colleagues. Belgrade is an ideal location due to its proximity to DDC’s existing centres in Bosnia and Herzegovina, improving both operational resilience and business continuity for clients.

DDC OS CEO John Callachan expressed his enthusiasm for the launch, stating “DDC’s continued success is down to the passion and dedication of our talented team. This new centre of excellence supports a more diverse language offering for our global customer base. We are really pleased to continue our investment in the Balkans. Belgrade complements our existing locations in Sarajevo and Banja Luka perfectly.”

According to Jan Trevalyan, Group CEO and Co-founder of The DDC Group, this new hub reinforces the robust nature of DDC’s approach to service delivery.

“Serbia represents the third chapter in our intention to be able to service our clients not only in multiple locations, but also in 30 different languages and counting,” Trevalyan stated. “We are excited to be entering into this new phase with planned expansion and geolocations in the near future in order to enable our customers to not only rely on our built-in business continuity, but also to leverage the varying economies of scale offered by our strategic operating locations.”

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