Customer Experience, Service & Success

Transcosmos receives “China Best Customer Experience Award”

Highly recognized for proven records in digital & AI-powered customer services
customer service experience

Shanghai transcosmos Marketing Services Co., Ltd. (Headquarters: Shanghai, China; CEO: Eijiro Yamashita; transcosmos China), a wholly-owned subsidiary of transcosmos inc., is delighted to announce that the company received “China Best Customer Experience Award” at the “Golden Voice Award: China Best Customer Contact Center & Customer Experience Award Ceremony, 2020” held on November 19, 2020.

Yang Jie, VP of Contact Center Business Unit at transcosmos China attending the award ceremony

The “13th Golden Voice Award – China Best Contact Center & Customer Experience Award, 2020” is co-hosted by 51Callcenter and People’s Government of Zhangjiagang City, and directed by the Ministry of Industry and Information Technology, and the Ministry of Human Resources and Social Security of the People’s Republic of China. Showcasing their outstanding capabilities, prominent contact centers and CRM companies compete for the award, which is akin to the “Oscars” for China’s contact center industry. At the award ceremony, top-rated companies that have been recognized for making a significant contribution to the contact center industry and customer relations management sector, received the award. After going through rigorous screening, including an initial evaluation by the award review committee, an on-site performance evaluation and expert judgement, transcosmos China was awarded with the “Golden Voice Award – China Best Customer Experience Award, 2020” for its abundant success stories, and solutions that boost customer experience (CX) in the contact center business, making the most of digital and AI technologies.

Against the backdrop of the popularity of big data and intelligent services across all spheres of society, there is an increasing demand for next-gen contact center services that help boost CX. Given the situation, contact center services players must take a proactive approach, not passive, in serving customers, grasp customer needs with the power of big data and AI technologies, and build next-gen contact centers that deliver enhanced CX. Building on its proven traditional multi-channel contact center services, transcosmos China continues to offer customer services that enhance CX by taking a series of initiatives to help clients increase customer traffic, analyze chat text data, and run successful targeted marketing. At the same time, transcosmos China has been increasing contact center service efficiency with the use of AI technologies. For example, the company now handles customer inquiries in a minimum of time by using both chatbot and agent services, thereby delivering higher service quality. With the aims of elevating clients’ customer satisfaction and enhancing CX, transcosmos China continues to increase its expertise.

Award Plaque: “Golden Voice Award – China Best Customer Experience Award, 2020”

transcosmos history in China
transcosmos entered the Chinese market and launched its offshore services business in 1995. In 2006, the company opened its first call center in Shanghai ad started to provide call center services for the Chinese market. Today, transcosmos has its bases and subsidiaries across 20 cities in China including Shanghai, Beijing, Tenzin, Hefei, Xi’an, Changsha, Wuhan, Suzhou, Taipei and more. The company offers extensive services such as business outsourcing including contact centers, e-commerce one-stop, digital marketing and system development for both Chinese and global brands. As of March 2020, approximately 7,000 transcomos employees work in China.

transcosmos aims to be the CX solution provider for clients who always provides them with high-quality, high-value services.

*transcosmos is a trademark or registered trademark of transcosmos inc. in Japan and other countries.
*Other company names and product or service names used here are trademarks or registered trademarks of respective companies.

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