Customer Experience, Service & Success

TTEC and Customer Strategist Journal launch CXcellence Awards


TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, in partnership with the Customer Strategist Journal, today announced the launch of the inaugural CXcellence Awards.

This new awards program (pronounced SEE-EXCELLENCE) will recognize the brands and individuals delivering amazing customer and employee experiences, while demonstrating technology and business innovation and thought leadership.

“We are thrilled to kick off the CXcellence Awards and acknowledge the great work brands are doing to push the boundaries of what it means to deliver great CX,” said Nick Cerise, Chief Marketing Officer, TTEC. “We know delivering exceptional CX is critical to winning and growing customer relationships in today’s intensely competitive environment. It’s important to recognize the inspiring brands leading this charge.”

The awards will recognize accomplishments in the following categories:

  • Best Overall CX
  • Best Overall EX
  • Best Total Experience
  • Best Sales Excellence Program
  • Best Use of Emerging Contact Center
  • Best Analytics Insights
  • Best Automation Implementation
  • Best Omnichannel Delivery
  • Best Partner Innovation
  • Customer Champion
  • Employee Champion

Nominations opened to the public on Sept. 26. Interested companies can find more information and submit nominations at Nominations will be accepted through Oct. 24. Judges will award brands that demonstrate outstanding innovation, humanity, and impact in the chosen category. Winners will be featured in the February 2023 issue of the Customer Strategist Journal.

“Customers are the lifeblood of any business. In the rapidly evolving CX market, building valuable, emotional connections is vital. The CXcellence Awards celebrate this pursuit,” said Liz Glagowski, Editor-in-Chief, Customer Strategist Journal.

For nearly two decades, the Customer Strategist Journal has provided executives with insight they can use to build more profitable customer relationships. The journal facilitates learning and action by presenting progressive thought leadership, consulting methodologies, and in-depth research on customer issues.

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