Customer Experience, Service & Success

Unbabel Announces LangOps Universe 2022

Unbabel’s annual LangOps Universe event will provide useful business advice for companies building custom CX strategies to streamline all touchpoints of the customer journey

Unbabel (, the AI-powered Language Operations (LangOps) platform that helps businesses deliver multilingual customer experience (CX) at scale, is announcing its second annual LangOps Universe, which is taking place in-person and online on November 2nd.

Playing on universal expansion and the transformational impact of Language Operations, Unbabel’s Big Bang theme will feature sessions providing support to enterprise businesses and CX professionals. Attendees will be given valuable insights on how to successfully, and cost-effectively, build out custom global CX strategies that resonate across any market.

Coinciding the same week as Web Summit in Lisbon, LangOps Universe 2022 will host speakers from leading brands around the world across panels, fireside chats, and networking events.

Notable speakers featured at the event will include:

  • Keynote speaker Mike Massimino, former NASA astronaut and New York Times best-selling author
  • Zendesk’s Product Solutions Manager, Kolten Kittleson
  • Farfetch’s Head of ROI & Optimization, Rogério Correia
  • Springer Nature’s VP of Global Customer Service, Dominic Pettit
  • Dixa’s VP of CX Excellence, Tue Søttrup
  • Mouser Electronic’s Director of Web Solutions, Matt Madderra

Unbabel has a proven record in supporting global organizations with its Language Operations platform. Its hybrid approach to CX is utilized by leading global brands, including and Nestle.

“We are ecstatic that LangOps is growing as a category, earning a place in Gartner’s 2022 Hype Cycle report, and this recognition shows us that LangOps is on the path to transforming and streamlining the CX industry,” said Sophie Vu, CMO of Unbabel. “At LangOps Universe, we want to provide the knowledge that businesses need to adopt the LangOps approach so that they too can create multilingual CX strategies that will resonate with their global markets.”

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