Zappix, the leader in On-Demand Customer Service technology, has launched a new fintech solution designed to deploy quickly and easily adapt to a wide variety of use cases. Perfect for payment processing, accounts receivable, viewing past transactions, and other financial customer interactions. Zappix clients are already using the highly secure, automated technology around the world for tasks like Digital Debt Collection.
“Our intuitive On-Demand visual customer service interfaces make transactions and interactions with Zappix fintech solutions easy and enjoyable for users,” said Yossi Abraham, Zappix president. “The easy to use Zappix Studio, built-in campaign manager, and frictionless integrations to backend systems make launching new services fast and simple.”
The new digital self-service fintech solution will help clients better serve their customers by reducing the number of calls to live agents, dramatically cutting down the Average Handle Time (AHT) and helping control contact center costs.
Zappix visual experiences and powerful robotic process automation (RPA) combined with fast APIs have created the next generation in fintech solutions. Zappix customers enjoy a simplified yet comprehensive collection process, with greater automation and self-service capabilities, leading to an increase in success rates, benefiting all parties involved.
Zappix clients can further proactively reach out to debtors via SMS or email to directly encourage fast and simple payment using the new fintech solution.
Zappix delivers On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.), and IVRs, and provides a comprehensive Analytics Suite.
The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners and automation of revenue generating use-cases.