Bright Pattern Partners with Zappix to deliver modern on-demand customer service and omnichannel contact center capabilities
A leading provider of omnichannel cloud contact center software for midsize and enterprise companies, Bright Pattern, today announces its partnership with Zappix, the leader in On-Demand Customer Service Solutions. Zappix is known for its focus on simplicity, speed, mobility, and automation with their on-demand technology and Visual IVR self-service platform. Zappix is integrated with Bright Pattern’s omnichannel cloud contact center solution to improve customer experience, reduce cost, and empower agents.
President of Zappix, Yossi Abraham said that Bright Pattern’s cloud contact center technology and Zappix on-demand customer service solutions together will provide the modern customer experience (CX) solutions businesses. This association works in harmony to deliver omnichannel interactions with self-service capabilities quickly connecting customers to the solutions they want while empowering contact center agents and setting them up for success.
Brian Hays, Senior VP of Bright Pattern said that Digital disruption is the new standard in the contact center space. Mobile customer care increased by 41% alone in 2018 and customers now expect mobile and self-service support on-demand. Zappix and Bright Pattern address the needs of modern consumers by providing a true omnichannel experience with innovative self-service, Visual IVR, On-Demand Apps, Outbound Engagement and Customer Service RPA.
Bright Pattern helps its partners provide superior omnichannel customer service using innovative cloud-first technology. Bright Pattern was recently recognized as a market challenger by Ovum and as a leader in the Contact Center FrontRunners Quadrant by Gartner.