Customer Experience, Service & Success

Bright Pattern Awarded Customer Service Software Provider of the Year, 2019

Bright Pattern awarded for innovation and growth in the customer service industry
digital communication channels, Customer Service Software

Bright Pattern, the leading provider of omnichannel contact center software, has been named Customer Service Software Provider of the Year, 2019. The prestigious award was presented by Corporate Vision Magazine as one of the awards included in The 2019 Corporate Excellence Awards. The Corporate Excellence Awards are based on comprehensive qualitative and quantitative analysis. The awards focus on companies that are successfully innovating and improving their industry through modern technology.

Bright Pattern delivers effortless and personal omnichannel technology that enables businesses to communicate seamlessly with end users over traditional channels as well as newer digital communication channels, including SMS/text, social, video, and bots.

“Omnichannel communication is a major priority for companies of all sizes and in all industries as customers continue to interact on new digital channels, but industry analysts claim only 5–12% of brands provide a true omnichannel customer experience,” said Michael McCloskey, CEO of Bright Pattern. “Bright Pattern delivers a completely omnichannel contact center platform that companies can utilize to meet their customers on the channels they prefer without siloed technology or multiple software systems.”

  • Gartner’s Software Advice names Bright Pattern a 2019 FrontRunner
  • Gartner’s GetApp names Bright Pattern a Call Center Category Leader
  • G2 Crowd places Bright Pattern above leading legacy providers, including Five9, NICE inContact, Avaya Aura, Aspect, and 8×8 in Summer 2019 report
  • Ovum names Bright Pattern a Market Challenger and #1 for Omnichannel Innovation
  • Customer Contact Week (CCW) recognizes Bright Pattern for omnichannel technology and presents Bright Pattern as an honorable mention for Omnichannel Provider of the Year, 2019

“We are delighted to be recognized as a leading customer service software provider,” said Ted Hunting, SVP of Marketing at Bright Pattern. “Bright Pattern’s product innovation and experience working with cutting-edge companies has enabled us to provide a cloud contact center platform that is truly omnichannel, easier to use and deploy, and more powerful than legacy systems at a fraction of the price.”

Companies of all sizes select Bright Pattern to support their customer care organizations because of its simplified yet robust omnichannel platform offering traditional channels, emerging channels, enterprise functionality, cloud-first architecture, and the ability for business users to make modifications without needing professional services.

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