Genesys®, the global leader in cloud customer experience and contact center solutions, today announced that Swisscom’s customer satisfaction, efficiency and transactional Net Promoter Score® have improved by nearly 10% on messaging channels since deploying Genesys...
NICE inContact (Nasdaq: NICE) today announced that CXone, the world’s #1 cloud customer experience platform, was named a winner in the 2020 BIG Innovation Awards presented by the Business Intelligence Group. The 2020 BIG...
Seamlessly Surfacing Customer Experience Data to Automate the Process of Predicting and Acting on Experience Drivers Marketers and customer experience practitioners identify the value of streamlined access to insights to...
Leanplum, the leading multi-channel customer engagement platform, today announced that it has raised an additional $27 Million as an extension of its Series D growth round. The funding was led by Norwest...
MRM, a leading global customer relationship agency, announced today that it has been included in “Now Tech: Adobe Implementation Services, Q1 2020,” a new report by Forrester, a leading independent...
Vonage, a global business cloud communications leader, is increasing its presence in France by adding an office in central Paris for the company’s sales, alliances and customer support teams in...
Valassis, the leader in marketing technology and consumer engagement, today shared additional insights from “The Future of How People Shop” research, delving into how consumer shopping behavior varies across categories. Based on...
Consumer Packaged Goods marketers have a powerful new advantage in moment marketing now that Aki Technologies, the company that helps brands personalize advertising through the power of mobile moments, has...
Hoodoo Digital, a provider of Adobe Service Experience Manager products and solutions, has attained the Adobe Experience Manager Run and Operate Specialization. Having implemented Adobe Experience Manager for organizations of...
New report further establishes the need for building seamless customer experiences across all channels and touchpoints UJET Inc., a leading provider of customer support communications and solutions, today released its...
