Episerver™, the customer-centric digital experience company, has signed a definitive agreement to acquire Idio™, a content personalization and analytics platform powering the digital buying experience of some of the world’s largest...
Acquire, the first enterprise platform to truly modernize and automate customer communication, has raised $5.4 million in seed funding. The latest round was led by S28 Capital with participation from...
Consline AG extends its CIMS (Customer Insights Management System) to all customer feedback channels, Customer experiences from social media, applications, complaint/warranty cases, market research studies, and various other sources are...
Customer engagement company Airship today introduced Airship Journeys, a new visual interface that makes customer engagement simpler and dramatically more effective for the marketer. Airship Journeys combines the power of visual sequencing...
Today’s leading businesses focus on more than just efficiency and profit. Demonstrating positive social impact is also increasingly top of mind. To help companies achieve their corporate social responsibility (CSR)...
NICE inContact (Nasdaq: NICE) today announced that Lake Corporation has joined the DEVone Ecosystem program as the first Australia-based DEVone partner, providing XCalibur Unified Agent Desktop application on CXexchange. This...
Stellar was recognised as the Australia Customer Contact Outsourcing Service Provider of the Year at the annual Frost & Sullivan Asia-Pacific Best Practices Awards banquet held at St. Regis Singapore...
CommBox is pleased to announce that it has been selected by Whatsapp, the global messaging app, to be one of their Alpha Vendor API partners. As an API partner, CommBox...
Microsoft Corp. (Nasdaq: MSFT) and Salesforce (NYSE: CRM) on Thursday announced plans to expand their strategic partnership to help customers meet the evolving needs of their businesses and boost team productivity. Salesforce has...
According to the latest report published by the State of Customer Experience 2019 report, there has been a steadily widened gap between the CX leaders and laggards. Several Customer experience...
