Zappix, the leading provider of Visual IVR and On-Demand Customer Service Solutions, has seen its clients improve digital adoption in customer service interactions while decreasing average handle time (AHT) and increasing customer...
GeekHive and Pantheon are bringing senior marketing executives within the NYC metro area together for an evening of professional learning and networking at The Lotte New York Palace on September 19, 2019 from 6pm-8pm. An invitation-only...
New Opower platform integrations and capabilities enable utilities to better serve customers, reduce carbon emissions, and support distribution network health E SOURCE FORUM — Utilities today have an incredible opportunity to...
CxEngage honored for improving customer service technology and improving the customer experience Serenova, a leading contact center-as-a-service (CCaaS) and workforce optimization (WFO) provider, announced today that TMC, a global, integrated...
Perkuto, a provider of Marketo-centric solutions for enterprise organizations, announced a complimentary, four-city workshop series on how to rethink marketing operations and digital marketing processes. Addressing the biggest pain points...
ORACLE OPENWORLD — To help organizations create experiences that build, protect, and differentiate their brands, Oracle today announced powerful new updates to its enterprise-class customer data management (CDP) platform. By bringing together...
Updates across Oracle CX Cloud help brands unify customer data, personalize interactions and win more business ORACLE OPENWORLD — To help brands ensure that each and every customer interaction is data driven,...
Freshworks, the customer engagement software company, announced that, for the third consecutive year, the company has been named to the Forbes Cloud 100. This is the definitive list of the...
NICE Nexidia’s Neural Phonetic Speech AnalyticsTM Integrates with New CONOOTO App NICE (Nasdaq: NICE) is announcing that Hakuhodo DY Holdings Inc., a world leading marketing services company, has become the first marketing...
HGS Digital to provide suite of industry-leading digital offerings based on smart utilization of data, automation, cloud solutions and its award-winning DigiCX® platform Today, Hinduja Global Solutions Ltd. (HGS) (listed...
