Customer Experience, Service & Success

Circonus names Will Krause as VP, Customer Success & Solutions Engg.

Krause's deep technical and business understanding of the enterprise vital to delivering world-class support to Circonus' clients
customer service experience

Circonus, the full-stack monitoring and analytics platform built for the modern-day enterprise, today announced that Will Krause has been named Vice President of Customer Success and Solutions Engineering, effective immediately. Will is joining Circonus after a decade of working at multiple companies ranging from start-ups to enterprises. His experience in engineering and customer-facing roles will be vital to ensuring customers successfully deploy Circonus and quickly realize the platform’s full value.

“I’m confident that Will is going to deliver exceptional support to our customers,” said Bob Moul, Circonus CEO. “His experience working with a diverse range of clients will be immensely helpful in his role at Circonus. Our primary goal is to deliver products and services that address our customers’ needs and empower them to more easily and fully harness their data. We view ourselves as strategic partners with our customers, and it’s clear Will’s experience and approach make him a perfect fit for this role at Circonus.”

Previously, Will was a Software Engineer at Comcast working on the Next Generation Access Network team. While a Solutions Architect at Veridium, he supported customer deployments and integrations with the company’s multifactor authentication product. As a Cloud Architect and Senior Solutions Engineer at Appbus, he functioned as the project lead for the company’s pivot to a SaaS model while ensuring the success of their existing customers. Will was also a Solutions Engineer at SevOne, where he supported several of the company’s top grossing Fortune 500 customers.

“I am excited to join Circonus at a time when we’re seeing increased demand for more modern monitoring solutions that drive value across the entire organization,” said Krause. “Circonus has an impressive list of enterprise customers, who year after year continue to expand their use of the platform. I’m looking forward to helping our customers successfully leverage Circonus, so they can confidently deliver exceptional experiences for their own users.”

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