Klaviyo, a unified customer platform, today announced that Kim Peretti has joined the company as Senior Vice President of Global Customer Success and Support. In this role, Peretti will manage the entire end to end customer experience to ensure a world class customer experience for all our global customers. She’ll be responsible for the growth and development of the Customer Success team, driving efficiency through improved processes and operationalizing plans, acting as an escalation point for customer and team issues, and helping to develop the strategies necessary to support our customers and to reach Klaviyo’s goals.
Peretti joins Klaviyo from DocuSign where she served as Group Vice President of Customer Success for North and Latin America and led a team across Service Sales, Onboarding, Professional Services, Enablement, Customer Success Management and Success At-Scale. She also developed, executed, and delivered comprehensive customer success programs for DocuSign’s approximately one million global customers. Peretti’s prior work experience also includes Customer Success roles at Adobe, Qlik, and Symantec.
“Our number one value at Klaviyo is to always put our customers first, and Kim’s extensive experience guiding global customer success organizations and helping brands transform through technology made her the perfect fit to deliver on our vision of customer success,” said Mike McLaughlin, Chief Customer Officer at Klaviyo. “Just like customers expect a personalized experience from brands, our customers expect the same elevated support from us. We’re excited to welcome Kim to the Klaviyo team to lead our Global Customer Success and Support organizations and oversee the entire customer experience.”
“I am thrilled to join a company that cares so deeply about its customers,” said Peretti. “From the development of the Klaviyo customer platform to the onboarding process – Klaviyo is designed with the customer in mind. Klaviyo recognizes the importance of creating successful customers and providing key support across the customer journey. It also empowers its customers to gain ownership of their data and growth. I admire this unique philosophy of Klaviyo and am excited to build upon it.”
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