Concentrix was positioned as a “Star Performer” in Everest Group’s Contact Center Outsourcing (CCO) – Service Provider Landscape with PEAK Matrix™ Assessment 2018. Concentrix showed market-leading year-on-year movement compared to others in the assessment. The company has also been named a “Leader” for the fourth consecutive year.
“The need for brands to differentiate themselves with customers is more critical than ever before,” said Jyllene Miller, Concentrix Senior Vice President, Marketing and Client Engagement. “We provide next-generation customer experiences and business solutions that improve customer loyalty and business performance. Automation, analytics, app development and user-led experience design are core to the solutions we bring to clients.”
“We are excited by our designation as a ‘Star Performer’ in that it reflects our uniqueness in vision and performance,” said Miller. “As the Everest Group assessment point outs, we achieved high buyer satisfaction scores across the board.”
The Everest Group assessment examines the global CCO market and evaluates the positioning of service providers on the Everest Group PEAK Matrix™. It provides insights on the changing market dynamics, service provider delivery capabilities and Everest Group’s remarks on service providers’ key strengths and areas of improvement.
“With a well-diversified global presence, including in the high-growth APAC market, and targeted investments to augment its digital CX capabilities, Concentrix has further strengthened its position in the hyper competitive CCO market,” said Skand Bhargava, Practice Director, Everest Group.
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across five continents. Our 110,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics and back office solutions in 40+ languages from 125+ delivery centers. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public sector clients. Visit www.concentrix.com to learn more.
SYNNEX Corporation is a Fortune 500 corporation and a leading business process services company, providing a comprehensive range of distribution, logistics and integration services for the technology industry and providing outsourced services focused on customer engagement strategy to a broad range of enterprises. SYNNEX distributes a broad range of information technology systems and products and also provides systems design and integration solutions. Concentrix, a wholly-owned subsidiary of SYNNEX Corporation, offers a portfolio of strategic solutions and end-to-end business services around customer engagement strategy, process optimization, technology innovation, front and back-office automation and business transformation to clients in ten identified industry verticals. Founded in 1980, SYNNEX Corporation operates in numerous countries throughout North and South America, Asia Pacific and Europe. Additional information about SYNNEX may be found online at www.synnex.com.
Statements in this release that are forward-looking involve known and unknown risks and uncertainties, which may cause the Company’s actual results in future periods to be materially different from any future performance that may be suggested in this release. The Company assumes no obligation to update any forward-looking statements contained in this release.
©2018 Concentrix Corporation. All Rights Reserved. SYNNEX and CONCENTRIX are registered trademarks of SYNNEX Corporation, Reg. U.S. Pat. & Tm. Off., used under permission. PEAK Matrix is a trademark of Everest Group. All other names and marks are the property of their respective holders.