Customer Experience, Service & Success

Concord Completes Acquisition of SwiftWIN

best customer service experience

H.I.G. Capital (“H.I.G.”), a leading global alternative investment firm with over $47 billion of equity capital under management, is pleased to announce that its portfolio company, Concord USA, LLC (“Concord”), has acquired SwiftWIN Solutions, LLC (“SwiftWIN”).’

Headquartered in the U.S. with offshore development centers in India, SwiftWIN provides technology consulting and digital services, specializing in customer experience, ecommerce, digital marketing, data analytics, and cloud applications.

“SwiftWIN has a strong reputation with enterprise customers for delivering with quality, consistency, and a high-touch approach,” stated Florin Ibrani, Concord’s Chief Executive Officer. “Their expertise with customer-focused applications, especially within the ecommerce space, complements our existing capabilities and expands our ability to guide clients. By joining forces, we can provide comprehensive solutions and create successful outcomes for our consumer-focused clients and beyond.”

“The clients we work with want innovative solutions with modern architecture and faster time-to-market,” shared Pranav Patel, SwiftWIN’s President & Chief Executive Officer. “Joining Concord allows us to scale our value proposition and help more clients reach their goals of creating an outstanding customer experience.”

Kevin Van Culin, Managing Director at H.I.G., commented, “We are thrilled to be partnering with Pranav and the SwiftWIN team to help further establish Concord as a leading, global digital transformation firm. The SwiftWIN acquisition continues our strategy of partnering with talented management, deepening sector expertise, broadening the capability set, and expanding global reach.”

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